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Store Terms
Site Terms & Conditions
www.protekt365.com
Acceptance of Terms
When you place an order on the Protekt365 website, www.protekt365.com, you are agreeing to our Terms and Conditions.
Ordering
Once you place your order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order. We try to keep the Protekt365 website as up to date as possible but cannot guarantee that products will always be available. If we cannot supply a product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
Protekt365 may cancel any sale and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.
Price
The price for each product is shown on www.protekt365.com and excludes VAT. Sales made to non EU countries is the price shown, and does not include VAT. Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.
All prices shown are excluding postage and packaging. The total price including posting and packaging will be shown at checkout. You will be notified of the delivery costs automatically before you submit your payment details, based on the delivery address you specify.
We always try to make sure that the prices on www.protekt365.com are accurate but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your order at the correct price or cancelling it. If an order is cancelled, any payment made for the products will be refunded in full. Prices quoted on www.protekt365.com are in UK pound sterling. If you are outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rates. Please note that both charges and refunds are in UK pound sterling and Protekt365 cannot be held responsible for any loss due to exchange rate fluctuations.
Cancellations and Returns
We hope that you will be pleased with your purchase, however, if you are unsatisfied or just wish to return the purchased item, you can return it to Protekt365 unopened and unused within 28 days of receipt. These terms do not affect your statutory rights. Please contact us by sending an e-mail to sales@protekt365.com to arrange the return of the item.
All unwanted returns, upon receipt and inspection, will be refunded if the item is received undamaged or un-used. Please ensure the items are returned using a method of postage that requires a signature. All items are the responsibility of the customer until received by Protekt365 and inspected.
Faulty Products
We aim to send you the products so they arrive in good condition, however, if a product arrives damaged or with defects we will replace it free of charge or provide a full refund, as appropriate, if you return the product to Protekt365 within 7 days of receipt. Please contact us by sending an e-mail to sales@protekt365.com to arrange the return of the item.
In these circumstances we will also pay you the cost of the return postage. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs. No postage refunds will be given without a certificate or receipt.
Where returned products are found to be damaged due to the buyer's fault the buyer will be liable for the cost of remedying such damage.
Changes to the Website
Protekt365 reserves the right to:
Change or remove (temporarily or permanently) the make and do box website or any part of it without notice and you confirm that Protekt365 are not liable to you for any such change or removal; and
Change these Terms and Conditions at any time, and your continued use of the Protekt365 website following any changes shall be deemed to be your acceptance of such change.
Links To Third Party Websites
The Protekt365 website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.
